Terms and Conditions

Payment
Full payment is required prior to fabrication. Once payment is received, orders may not be canceled in part or entirely. Once manufacturing has started, orders cannot be altered. Proccing fee of up to 3.5% for credit card transactions will apply. 

Lead Time

Lead time begins after full payment is received. This ensures your lead time by eliminating play between payments. Due to the nature of these handcrafted products, comple- tion dates and lead times are non-binding estimates only and are subject to change. We will not be held responsible for any delays your projects incurs at any time. Our tim- ing is clearly communicated and if there is a change, we will notify you in writing as much as possible.
Finishes

Due to the fact that this product is crafted by hand, small blemishes and marks from assembly process may be evident. These are not defects but normal part of items charac- ter and finish. Customer is aware that all copper and brass items have a living finish that is by nature variable in color and pattern and is never repeated the same way twice(but Art of Rain team will make all possible efforts to closely match the finish as requested on invoice). Customer agrees to confirm the item with provided pictures of finished product prior to shipping. Customer agrees to wear gloves when handling the range hood. Art of Rain is not responsible for any fingerprints, smudges, scratches or dents that occur during installation. Custom samples are subject to flat fee of $45/sample.

Shipping

Customer agrees to inspect package and its contents in time of arrival prior to signing of POD(Proof Of Delivery) receipt from freight carrier(Philip head drill needed to open crate). If visual damage is present upon inspection, report damages to delivery driver and POD to refuse the item into carriers possession(this must be done for carrier to accept the responsibility of damages done during transit). Once the POD is signed by consignee, freight carrier and Art of rain will not be liable for any concealed damage. Crate and packaging must not be removed with items for claim inspection if concealed damage is present and must be reported to Art of Rain within 48 hours. Standard shipping is set to residential address with notification prior to arrival, lift-gate and curbside delivery only. Special requests for inside delivery, rush shipping or limited access sites are subject to higher shipping rates. Dry run deliveries(no freight tendered) are subject to fees per freight carrier tariff rules.
Returns
Each order is made to customers specifications from ordering to manufacturing making sure to meet all your expectations! For more than 20 years never had a single return

and have no expectations of ever having one. Therefore no returns on custom items.

Warranty

Lifetime warranty on structural and patina! This does not include accidental damage from shipping or installation and only applies to manufacturing defects.