Terms and Conditions |
Payment: Full payment is required prior to fabrication. Once payment is received, orders may not be canceled in part or entirely. Once manufacturing has started, orders cannot be altered. Each order is custom made one at a time to customer specifications, no returns on any custom or standard items. Advertised prices do not include tax.
Lead Time: Lead time begins after full payment is received. Due to the nature of these handcrafted products, completion dates and lead times are non-binding estimates only and are subject to change. We will not be held responsible for any delays your projects incurs at any time. Our timing is clearly communicated and if there is a change, we will notify you in writing as much as possible.
Copper Finishes:
Due to the fact that this product is crafted by hand, small blemishes and marks from assembly process may be evident. These are not defects but normal part of items charac- ter and finish. Customer is aware that all copper items have a living finish that is by nature variable in color and pattern and is never repeated the same way twice(but Art of Rain team will make all possible efforts to closely match the patina as requested on invoice). Customer agrees to confirm the item with provided pictures of finished product prior to shipping. Customer agrees to wear gloves when handling the copper items. Art of Rain is not responsible for any fingerprints, smudges, scratches or dents that occur during installation. Custom copper patina samples are subject to flat fee of $45/sample.
Shipping: Customer agrees to inspect package and its contents in time of arrival prior to signing of POD(Proof Of Delivery) receipt from freight carrier(Philip head drill needed to open crate). If visual damage is present upon inspection, report damages to delivery driver and POD to refuse the item into carriers possession(this must be done for carrier to accept the responsibility of damages done during transit). Once the POD is signed by consignee, freight carrier and Art of rain will not be liable for any concealed damage. Crate and packaging must not be removed with items for claim inspection if concealed damage is present and must be reported to Art of Rain within 48 hours. Standard shipping is set to residential address with notification prior to arrival, lift-gate and curbside delivery only. Special requests for inside delivery, rush shipping or limited access sites are subject to higher shipping rates. Dry run deliveries(no freight tendered) are subject to fees per freight carrier tariff rules.
Returns: Each order is made to customers specifications and we work with you from ordering to manufacturing making sure to meet all your expectations! Never had a return and have no expectations of ever having one.
Warranty: Lifetime warranty on structural and patina! This does not include accidental damage from shipping or installation but only applies to manufacturing defects.
All proposals are valid only for 24 hours upon receipt.
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"Art of Rain is an exceptional company to deal with. We were so pleased from start to finish with our project. The craftsmanship, design and artistic creativity is outstanding" Bonnie Kelly
About us
All of our range hoods and products have been built by my father and myself for almost two decades since 1998. Published by multiple local and nationally acclaimed news media throughout the years as one of the most unique and talented family owned sheetmetal shops in the world. Our products are made by hand, one order at a time, from a single sheet of 100% Virgin American Copper here in Ridgefield, WA and then shipped around the world. This is why we have had such a great success with high rate of returning clients, referrals and testimonials. We're in the process of making a new website for our range hoods as they outgrew Art of Rain by demand of product. Since we're a small family business, we cannot promise to accommodate all new client inquiry and will keep all of our current and returning clients as first priority. Please understand that we will do our best to accommodate all referrals and new inquiries as best as we could with the highest regard to your project. Note that prices will change to accommodate high demand and to properly compensate the quality work and personal customer service from us to you. We look forward to working with you! Regards, Max.
Open Monday - Friday
8 AM - 5 PM PST
1 (360) 891-6540
1 (360) 798-3411
info@artofrain.com
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